Money-Back Policy
1. Scope
This policy applies to paid video production packages booked with Eveaf Digital. Website prices are informational; binding terms appear in your statement of work and invoice.
2. Eligibility window
For standard packages, clients may cancel within fourteen (14) days of deposit payment if production has not started. Production is considered started after the kickoff call and brief approval.
3. Full refund conditions
Full deposit refund applies when cancellation occurs within the eligibility window before production start. Administrative fees stated in your agreement, if any, may be deducted.
4. Partial refunds
After production starts, refunds are proportional to undelivered work minus costs already incurred (crew, licensed assets, subcontractors). Completed milestones are non-refundable.
5. Non-refundable items
Third-party licenses purchased on your behalf, rush fees after work begins, completed deliverables accepted in review, and travel expenses already incurred are non-refundable.
6. Process
Email [email protected] with your project reference and reason. We confirm eligibility within five business days and process approved refunds within fourteen business days to the original payment method.
7. Consumer rights in Korea
Nothing in this policy limits mandatory rights under Korean consumer protection law, including the Act on the Consumer Protection in Electronic Commerce where applicable to distance contracts. Disputes may be directed to relevant consumer agencies in addition to our contact channels.
8. Cancellations by Eveaf
If we cancel due to unforeseen inability to perform, unused fees are refunded. We will offer reasonable assistance to transition materials already produced.
Contact: [email protected]